Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made on iconaeo.com, operated by Gylermo Technologies. Please read it together with our Terms of Service.

1. How billing works

IconAEO is a prepaid, pay-per-use service — not a subscription. You top up a credit wallet (1 credit = ₹1) and spend credits on audits and other paid actions. There is no recurring charge to cancel, and credits do not expire.

2. Credit purchases

• Unused credits: you can ask for a refund of any credits you haven't spent, at any time. There's no deadline, and you don't need to give a reason.
• Consumed credits: credits already spent on a completed audit or content generation are generally non-refundable, because the AI/processing cost has been incurred and the deliverable was produced.
• Failed or duplicate charges: if you were charged but did not receive credits, or were charged twice, we will refund the affected amount in full.

3. Service issues

If a paid audit or content generation fails due to a fault on our side and no usable result was delivered, contact us — we will re-run it or refund the credits used for that action.

If you are unhappy with a completed audit or generated content, tell us within 7 days. We personally review every such complaint and will refund the credits, re-run it free of charge, add goodwill credits, or explain why not.

4. How to request a refund

Email iconaeo@gmail.com from your registered email address with your account details and the transaction ID (visible in your Wallet history). Refund requests are currently handled manually by our team.

5. Processing time

Approved refunds are issued to the original payment method via Razorpay. Once approved, refunds are typically processed within 5–7 business days, subject to your bank/payment provider's timelines.

6. Cancellation

Because there is no subscription, there is nothing to cancel to stop future charges. You may stop using the Service and request deletion of your account at any time (see our Privacy Policy).

7. Contact

Questions about refunds? Email iconaeo@gmail.com.